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Accessibility Statement

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Last updated: 11/12/2025


ACE Accessories® is committed to making our website and online services accessible and usable for all customers, including disabled people. We aim to comply with applicable UK equality and accessibility legislation, including the Equality Act 2010, and to follow recognised best-practice standards for web accessibility wherever reasonably possible.


Our commitment


We are working towards ensuring that:

  • Our content is clear, understandable and easy to navigate.

  • Key pages and user journeys can be accessed using a keyboard only.

  • Text has sufficient contrast with its background and is readable without requiring specific colour vision.

  • Images that convey information include appropriate alternative text.

  • Forms, buttons and interactive elements are labelled clearly and are as easy to use as possible.

  • Our website is compatible with commonly used assistive technologies and current major browsers.

 

We aim to design and develop our site with reference to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA as far as is reasonably practicable for a small business.


Measures we take


To support accessibility, ACE Accessories®:

  • Considers accessibility at the design and development stage of new pages and features.

  • Reviews key user journeys regularly (such as browsing products, placing orders and contacting us).

  • Works with our developers and partners to fix issues that are identified.

  • Trains relevant staff and contractors on the importance of accessibility and inclusive design.

 

Known limitations


We are aware that some parts of this website may not yet be fully accessible. For example:

  • Some older content or legacy pages may not fully meet current accessibility standards.

  • Third-party content, plug-ins or tools (for example, embedded maps, payment gateways or review widgets) may not always be fully under our control.

 

We are continually working to improve the accessibility of our website and to address any issues as we become aware of them, prioritising the features that are most important to our customers.


Feedback and contact information


If you experience any difficulty using our website, or if you need information on this site in a different format (for example, large print, plain text email, or telephone support), please contact us:

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Please include, where possible:

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  • The page or feature you were using.

  • The nature of the problem you encountered.

  • Any assistive technology, browser or device you were using (if you’re happy to share this).

 

We will review your feedback and aim to respond within a reasonable timeframe and, where possible, offer an accessible alternative.

 

Enforcement and complaints


If you have raised an accessibility issue with us and are not satisfied with our response, you may be able to seek advice or raise a concern with relevant UK bodies, such as:

  • The Equality Advisory and Support Service (EASS) – for advice and assistance under the Equality Act 2010.

  • The Equality and Human Rights Commission (EHRC) – which has enforcement powers under equality legislation.

 

Legal status


This accessibility statement is intended to set out our ongoing commitment to accessibility and to demonstrate how we seek to comply with our duties under UK equality law, including the Equality Act 2010. It forms part of the terms on which you are permitted to use this website. By continuing to use this website, you acknowledge and accept the commitments and limitations described in this statement.

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